Sales Policy of Fivmavel Luxe Shoes

Effective Date: November 28, 2024
Welcome to Fivmavel Luxe Shoes, your ultimate destination for high-end footwear, including High Heels, High Heel Sandals, Wedge Sandals, and Low Heel Sandals. This Sales Policy outlines the terms and conditions that govern the purchase of our premium products. By shopping with us, you agree to comply with and be bound by the following policies.

For further assistance, you may contact us at:

1. Scope of Application

This Sales Policy applies to all transactions conducted through our website, fivmavel.com, and in-store purchases. It includes terms for order placement, pricing, payment methods, shipping, and post-purchase services.

2. Product Information

2.1 Quality Assurance

All products sold by Fivmavel Luxe Shoes are crafted from high-quality materials and undergo rigorous quality checks to ensure durability, comfort, and style. Our collections include:

  • High Heels: Elegant designs for formal events.

  • High Heel Sandals: A perfect blend of sophistication and comfort.

  • Wedge Sandals: Stylish options for everyday wear.

  • Low Heel Sandals: Casual yet chic designs for versatile use.

2.2 Product Descriptions

We strive to provide accurate and detailed descriptions of each item, including:

  • Materials used.

  • Heel height and style.

  • Available sizes and color options.

  • Special features or embellishments.

If you require further details, please contact our customer service team at [email protected].

3. Pricing Policy

3.1 Transparent Pricing

Our pricing is competitive and reflects the premium craftsmanship of our footwear. All prices listed on fivmavel.com include applicable taxes unless stated otherwise.

3.2 Discounts and Promotions

Occasionally, we offer exclusive discounts and promotions. These are subject to specific terms and conditions, which will be clearly communicated on our website or via email newsletters.

3.3 Currency and Conversion

All prices are listed in USD. For international buyers, currency conversion fees may apply as per your bank’s policies.

4. Ordering Process

4.1 Placing an Order

To place an order:

  1. Browse our collections on fivmavel.com.

  2. Select your desired product(s) and size(s).

  3. Add the items to your cart.

  4. Proceed to checkout and provide accurate shipping and payment information.

4.2 Order Confirmation

You will receive an email confirmation with your order details upon successful payment. If you do not receive this within 24 hours, please check your spam folder or contact us at [email protected].

4.3 Order Modifications

You may request changes to your order within 24 hours of placement by contacting our customer service. After this period, modifications cannot be guaranteed.

5. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover).

  • PayPal.

  • Bank Transfers.

  • Buy Now, Pay Later options (subject to approval).

Payment must be completed in full before your order is processed. All transactions on fivmavel.com are secured with SSL encryption to protect your sensitive data.

6. Shipping and Delivery

6.1 Shipping Options

We offer:

  • Standard Shipping: Delivery within 5-7 business days.

  • Express Shipping: Delivery within 2-3 business days.

  • International Shipping: Delivery timelines vary based on location.

6.2 Shipping Costs

Shipping costs are calculated at checkout based on the shipping method and destination. Orders above $200 qualify for free standard shipping within the United States.

6.3 Delivery Tracking

Once your order has been dispatched, you will receive a tracking number via email to monitor its status.

7. Return and Exchange Policy

7.1 Eligibility

We accept returns and exchanges for unworn, undamaged items in their original packaging within 30 days of delivery. Customized or clearance items are non-refundable.

7.2 Process

  1. Email us at [email protected] to initiate a return or exchange.

  2. Include your order number and reason for the request.

  3. Follow the instructions provided by our customer service team.

7.3 Refunds

Refunds will be processed to your original payment method within 7-10 business days upon receipt and inspection of the returned item.

8. Customer Support

Our customer service team is available to assist you with any inquiries or concerns:

  • Hours: Monday to Friday, 9:00 AM – 6:00 PM EST.

  • Email: [email protected].

  • Phone: (727) 544-6433.

9. Privacy and Security

We value your trust and are committed to protecting your personal information. For details, please review our Privacy Policy.

10. Limitation of Liability

Fivmavel Luxe Shoes is not responsible for delays or damages caused by third-party shipping providers. Additionally, we reserve the right to cancel orders due to unforeseen circumstances, including stock unavailability.

Thank you for choosing Fivmavel Luxe Shoes. We look forward to providing you with an exceptional shopping experience. Visit fivmavel.com to explore our latest collections!