Refund and Returns Policy of Fivmavel Luxe Shoes

Effective Date: November 28, 2024

Welcome to Fivmavel Luxe Shoes! Our Refund and Returns Policy ensures a smooth and hassle-free shopping experience. Please read the following terms carefully to understand your rights and responsibilities.

For inquiries regarding this policy, contact us at:

1. Eligibility for Returns

We accept returns under the following conditions:

  • Timeframe: Items must be returned within 30 days of purchase.

  • Condition: Products must be unused, unworn, and in their original packaging with all tags attached.

  • Proof of Purchase: A valid receipt or order confirmation is required.

Exceptions

  • Non-Returnable Items: Custom-made or personalized items, final sale items, and gift cards are non-returnable.

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately for assistance.

2. Refund Process

Refunds will be issued under the following terms:

  • Original Payment Method: Refunds will be processed to the original method of payment within 7-10 business days after the return is approved.

  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to a fault on our part.

  • Partial Refunds: Items not returned in their original condition or missing parts may qualify for partial refunds at our discretion.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] with your order details and reason for return.

  2. Approval: Upon approval, we will provide you with a return authorization number and instructions.

  3. Ship the Item: Use a traceable shipping method to return the item to:

    • Return Address: 6190 62nd Ave N, Pinellas Park, Florida (FL)

Important Notes

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • Ensure the product is securely packaged to prevent damage during transit.

4. Exchanges

We offer exchanges for the same item in a different size or color, subject to availability. To request an exchange, please follow the return process and specify your preferred replacement item.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please:

  1. Contact us within 7 days of receiving the product.

  2. Provide photos of the damaged or incorrect item.

  3. We will arrange for a replacement or refund at no additional cost.

6. Cancellations

Orders can be canceled within 24 hours of placement by contacting our customer service team. After 24 hours, cancellations may not be possible as the order may have already been processed.

7. Customer Support

For further assistance with returns, refunds, or exchanges, please contact us at:

Thank you for choosing Fivmavel Luxe Shoes. We value your satisfaction and are committed to providing exceptional service.